Housekeeping services stay UpToDate for the Hospitality Industry

Housekeeping services stay UpToDate for the Hospitality Industry

While the hospitality industry has always been a “people business”, the cost-saving benefits of implementing more technologies in the hotel operations are causing owners to fully embrace the help of new intelligent technology solutions. However, most hotels have only implemented new technology in their front-of-house operations but what about other key departments, like the housekeeping services?

Applying a new bright solution into this often-overlooked area can suggestively increase room-attendant productivity, reduce labour costs and deliver real ROI results.

Top traits of outsourced housekeeping:

The housekeeping department plays a vital role in every hotel. The housekeeping staff is responsible for ensuring that guest areas are trim and spruce, and without housekeeping, the state of a hotel would quickly deteriorate. The housekeeping department is the backbone of any hotel and it plays a crucial role in keeping guests satisfied.

Here are just a few of the many reasons hotel owners should switch from clipboard-based systems to an intelligent housekeeping solution:

• Enhance housekeeping resources: When using manual processes, it’s difficult for hotels to distinguish between different use patterns of guests. For instance, a lightly used room occupied by a conference guest might only take 20 minutes to clean, while a room that’s been lived and dined in by a family with two children for three nights might take a full hour to clean. When you switch to an intelligent housekeeping solution with predictive clean-time capability, you can accurately estimate room-cleaning times, allowing you to schedule the right number of room attendants and ensure optimal and fair distribution of labour for every shift.

• Improve guest reviews and ratings: Guest reviews are often based on emotional reactions, such as having to wait for their room to be ready or arriving to a room with superficially minor housekeeping slip ups. Even one tiny housekeeping mistake can lead to a negative review that tarnishes your hotel’s reputation or convinces a potential guest to book somewhere else instead.

Deploying a smart housekeeping staff optimizes communication with the front desk, creating faster room-readiness and ensuring guest preferences are implemented and cleaning tasks are completed to the highest standard in every room, all of which lead to a better guest experience and improve your hotel’s reputation on review sites.

• Increase communication efficiency: Constantly keeping track of room attendant progress and room readiness is a huge hurdle for hotels that don’t use the 3rd party housekeeping services. By making the switch, you can streamline communication and eliminate up to 60% of phone calls, enabling your staff to be more attentive to guests and spend closer to 100% of their time performing high-quality cleaning.

The housekeeping services can handle all the stress of deep cleaning, attending to the guests and employees and their timely and untimely demands. The outsourced housekeeping teams work better and harder for the smooth working of the hospitality industry.

To enquire more or book the housekeeping services: Visit www.manmachinesolutions.com